Privacy Policy

At Charlies Hair and Beauty, we take your privacy and security very seriously. Below we have set out our privacy policy, which details what information about you we collect, how we use it and what your rights are.

While shopping on Charlieshairandbeauty.com you may be asked to enter some of your personal information. This will only be used in accordance with this policy. Please rest assured that we treat your personal information securely and confidentially and we do not pass on any such information to any third parties unless we ask for your express consent to do so. When you enter private information onto Charlieshairandbeauty.com you agree and consent to its transfer, use and disclosure and processing. Please note that this does not apply to product review which remain unaltered.

As mentioned above, at times you enter personal data such as your name, email address, telephone number(s), company or personal addresses, business type and on occasion your IP (internet protocol) address which may be collected by us. By having this data, we can complete your orders, send you your ordered items and complete the transaction. We ask for your telephone number so that we can contact you if required, but this may be shared with our chosen couriers to arrange delivery if there are any problems. We also hold information regarding emailed requests and conversations you may have before or after placing orders. If you are asked to take part in a survey this data is logged.

So that we can monitor our performance and continue improving our website and general offering to you, we may also collect data such as the type of device you are using while shopping with Charlies Hair and Beauty, the operating system your device has and how long you have been active on our site. While this is important information, it is statistical in its nature and does not personally identify you. Similarly, we also collect data on browsing behaviours. This helps us to optimize our website and your shopping experience on Charlieshairandbeauty.com With this information we are able to tailor advertisements to you through Google remarketing. This will also occur on third party websites after you visit our page. Please note that we do not directly control this and you can opt out of this by visiting Google Ads Settings.

Payments are collected by third parties, such as PayPal, Apply Pay, World Pay, Google Pay and other payment providers. Charlies Hair and Beauty do not store or access this data. This is only held by the payment providers on their secure servers.

What happens with your data?

Your data is stored securely on our servers. Some of this data is shared with our third party affiliates such as our couriers, post companies, email service providers or providers that send text messages on our behalf. We also share email addresses (if you opt in to our mailing lists) with third party social media platforms.

We may be obliged to share your data with law enforcement or government authorities such as the police e.g. to report fraud or if a lawful request is made of us.

In the event that we sell any business asset, data may be shared with potential buyers. In this event the buyer will be bound by the terms of this privacy policy.

Why do we collect your data?

We collect your data so that we can provide you with the best service that we can. This include fulfilling your order and ensuring that your order reaches you. It will also help us to make sure that our site is presented in the best way possible and optimised for your device. If you opt in to our mailing list, we will send you specifically tailored offers, news and alerts. This will also include changes to our service and operating times. We do this because we love to communicate with our valued customers, and where possible we like to tailor these messages to you.

When do we Collect your Data?

We do this when your order is being fulfilled. By this we mean when your order is being packaged by the Charlies team. We will also use your data if you have opted in to communication and if we need to contact you regarding your order.

Please always remember that you have the right to request the data that we hold for you. If you specifically request it, your data can be deleted from our server. If you wish for your data to be erased, please contact us however please note that for legal reasons we may be obliged to retain some data.